Express Mail Delivery Service
Driver
Picks
Up Pkg.
Dispatch
Driver
Airport
Receives
& Loads
Sort
Packages
Load on
Airplane
Fly to
Destination
Unload
&
Sort
Load
On
Truck
SUPPORT PROCESS
CONTACT PERSON
(Back Stage)
(On Stage)
CUSTOMER
PHYSICAL
EVIDENCE
Customer
Calls
Customer
Gives
Package
Truck
Packaging
Forms
Hand-held Computer
Uniform
Receive
Package
Truck
Packaging
Forms
Hand-held Computer
Uniform
Deliver
Package
Customer
Service
Order
Fly to
Sort
Center
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