Students Taking This Class Know Why
As time goes on, service gap is growing wider.
Studies vividly detail what consumers already know: Good service is increasingly rare.
“From passengers languishing in airport queues to bank clients caught in voice-mail hell, most consumers feel they're getting squeezed by Corporate America's push for profits and productivity.”
The result is more efficiencies for companies--and more frustration for their less valuable customers.
''Time saved for them is not time saved for us,''