How You Can Get Stiffed
FLYING
- Canceled flight? No problem. With top status, you're whisked past the queue,handed a ticket for the next flight, and driven to the first-class lounge.
BILLING
- Big spenders can expect special discounts, promotional offers, and other goodies when they open their bills. The rest might get higher fees,stripped-down service, and a machine to answer their questions
BANKING
- There's nothing like a big bank account to get those complaints answered and service charges waived every time. Get pegged as a money-loser, and your negotiating clout vanishes
LODGING
- Another day, another upgrade for frequent guests. Sip champagne before the chef prepares your meal. First-time guest? So sorry. Your room is up three flights and to the left
RETAILING
- Welcome to an after-hours preview for key customers where great sales abound and staff await your every need. Out in the aisles, it's back to self-service _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _