An Example
Steve Reed, a West Coast sales executive, was shocked when a United Airlines Inc. ticketing agent told him: ''Wow, somebody doesn't like you.'' Not only did she have access to his Premier Executive account information but there was a nasty note about an argument he had had with a gate agent in San Francisco several months earlier. In retrospect, he feels that explained why staff seemed less accommodating following the incident. Now, Reed refuses to give more than his name for fear ''of being coded and marked for repercussions.''