PPT Slide
- Providing service as promised
- Dependability in handling customers’ service problems
- Performing services right the first time
- Providing services at the promised time
- Maintaining error-free records
- Keeping customers informed as to when services will be performed
- Prompt service to customers
- Willingness to help customers
- Readiness to respond to customers’ requests
- Employees who instill confidence in customers
- Making customers feel safe in their transactions
- Employees who are consistently courteous
- Employees who have the knowledge to answer customer questions
- Giving customers individual attention
- Employees who deal with customers in a caring fashion
- Having the customer’s best interest at heart
- Employees who understand the needs of their customers
- Convenient business hours
- Visually appealing facilities
- Employees who have a neat, professional appearance
- Visually appealing materials associated with the service