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Chapter 1	Chapter 8	Services and the Web
Chapter 2	Chapter 9
Chapter 3	Chapter 10	Chapter 15
Chapter 4	Chapter 11	Chapter 16
Chapter 5	Chapter 12	Chapter 17
Chapter 6	Chapter 13	Chapter 18
Chapter 7	Chapter 14	Why Service Stinks

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Chapter 1	Chapter 8	Services and the Web
Chapter 2	Chapter 9
Chapter 3	Chapter 10	Chapter 15
Chapter 4	Chapter 11	Chapter 16
Chapter 5	Chapter 12	Chapter 17
Chapter 6	Chapter 13	Chapter 18
Chapter 7	Chapter 14	Why Service Stinks